Shipping policy
Last updated 4 August 2026.
Standard shipping is included in the price
The price you see is the price you pay. Standard delivery is free, everywhere we ship. There is no threshold to reach and no "free shipping over" game. We would rather price it in once than make you assemble the real number yourself.
If you want it sooner once it is finished, express delivery is offered at checkout as an optional extra: ₹999 within India and ₹1,250 internationally. It is entirely optional, and it only speeds up the courier — it does not move you up the making queue, because nothing about a hand-crocheted wrap can be hurried. If you need it by a particular date, email us before you order and we will tell you honestly whether it is possible.
Import duty and local tax on international orders are a separate matter — see below.
How long it takes
There are two clocks, and it is worth separating them.
1. Making — about 2–3 weeks
Your wrap is started after you order, by hand, by one person. Crochet takes as long as it takes, so we will not invent a delivery date to make a page look better. What we will do is tell you where yours is:
- We email you when yours is begun.
- We send you a photograph of it finished — your actual piece — for you to approve before it ships.
- We email you the moment it ships, with tracking.
If the queue moves, we email you and say so. We do not let a date pass quietly and hope you have forgotten it.
2. Delivery — after dispatch
| Destination | Typical transit |
|---|---|
| Within India | 2–5 business days after dispatch |
| International | 7–21 business days after dispatch |
These are the courier's typical windows, not a guarantee. Customs inspection, weather and public holidays can add time, and we cannot compress them.
Where we ship
We ship within India and internationally. The countries we can reach are the ones offered at checkout.
If your country is not listed at checkout, email hello@softseason.store before you order and we will tell you honestly whether we can get a parcel to you and what it would cost us to try.
Tracking
Every parcel is tracked. You will get the number by email at dispatch. Tracking can take 24–48 hours to start updating after a parcel is scanned in — that gap is normal and is not a lost parcel.
Customs, duty and import tax
For orders shipped outside India, any import duty, VAT, GST or customs handling fee is set by your own country and is payable by the recipient. We cannot calculate it in advance and it is not included in the price.
Every parcel is declared accurately, at the price actually paid, as a handmade textile item. We will not mark a parcel as a gift or under-declare its value to reduce your duty. People ask; the answer is no. It is customs fraud, and it would void your insurance on the parcel as well as ours.
Addresses
We ship to the address you give us at checkout. Please check it — once a parcel is dispatched we cannot change its destination. If you spot a mistake, email us within 24 hours and we will correct it before dispatch.
If a parcel is returned to us as undeliverable because the address was wrong or nobody claimed it from the depot, we will contact you and reship it once you cover the second postage. If you would rather not, we will refund the order minus the postage we have already spent.
If it is late, lost or damaged
- Late. Email us and we will chase the courier ourselves and tell you what they say, including when the answer is unhelpful.
- Lost. We remake it and ship it again at our cost.
- Damaged on arrival. Send a photograph within 30 days. Remake and reship free, or a full refund — your choice, and you do not post anything back. Full detail on the Refund Policy page.
Gifts
Add the gift box at checkout and leave your message in the cart note. It arrives in a kraft box with a handwritten card, and no prices anywhere on or in the parcel.
Questions
Email hello@softseason.store. We reply within 1–2 business days, Monday to Friday.